*Returning for an Exchange
We are happy to exchange any item for a different size or article, but please contact us first to confirm that it is available. Please note that there may be an additional charge for items that are a bigger size (this will be clearly displayed on the website). We can then hold your required items while we await your returned items. Once we have received your returned item we will not charge postage on 1st exchange (per order), unless the exchange items are considerably heavy or large, in which case a shipping fee may apply. We will notify you in advance if this is the case. Exchanges are sent back by standard delivery only, Express Shipping can be arranged at extra charge.
*Returning for a Refund
If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or Paypal account for the amount paid less any postage costs. Please allow up to 5 working days from delivery of the returned goods for your refund to be processed. You will receive an email confirmation once your refund has been processed. Refunds to credit cards take a further 2-3 working days to show on your bank statement. Paypal refunds are usually instant, and you will also receive a confirmation email from Paypal.
Please return all items to the following address:
6 Sherbourne Square
Orders are dispatched Monday to Friday, subject to security check clearance and excluding bank holidays.
Orders placed before 12pm are dispatched the same day, orders placed after this time will be dispatched the following working day.
The following services may take an additional 1-3 days to dispatch during busy periods:
Express Delivery options available to many destinations. Please see our Shipping section for full details.
Note: There may be additional shipping charges for heavy or large items (such as trolleys or large boots). If this is the case we will notify you before processing your order. Please also note that we cannot always guarantee delivery due to circumstances outside our control.